What is the difference between consulting and customer support?

Consulting/implementation:

• Paid service
• Primary contact during implementation
• System configuration based on customer requirements
• Revision and reconfiguration for existing customers
• Client training
• Integration/data import/data migration
• Custom development requests – analysis, testing, internal development project coordination

Customer support:

• Primary technical service to clients:
• Resolving basic technical issues (L1 support)
• Online Chat – basic technical support
• Resolving application outages
• Client Zone troubleshooting and access issues
• Resolving all error messages (error 500, 403, etc.)
• Solving "where can I find" queries or queries related to general application settings
• Providing a reference link to available documentation for comprehensive how-to questions
• Assisting clients reporting bugs, custom branding, and custom development request
• Assisting in case of client's server issues (paid service if Server Support L2 engagement is required)