Easy AI helps your organisation with AI adoption
AI is no longer a future trend—it’s a necessity for every organisation aiming to stay competitive. Keep reading to find out how global enterprises adopt AI—and how Easy AI is already transforming project management to help your company reach the next stage of AI maturity.
Table of contents
Organisations embrace built‑in AI tools as adoption skyrockets
How AI integration elevates efficiency
How Easy8 adopted AI: Easy AI
Easy AI: Custom-built and secured
Easy AI Basic
Knowledge Assistent Pro
HelpDesk Premium
Easy AI for your company’s needs
TL;DR
AI adoption is essential, and with Easy AI you get a secure, company-tailored assistant built into Easy8 to make projects faster, safer, and more efficient.
Organisations embrace built‑in AI tools as adoption skyrockets
Business leaders are investing heavily in AI. Gartner projects global AI spending will reach $644 billion in 2025 (a 76% jump over the prior year), and view AI as a strategic imperative for future success. The result is a worldwide push to embed AI tools directly into products, services, and workflows to gain a competitive edge.
Companies are increasingly adopting a build‑and‑blend strategy, where they augment existing software applications with enterprise‑crafted AI tools tailored to their unique workflows and needs.
Gartner says AI is becoming more decentralised, letting business teams build or use their own AI tools alongside external solutions.
How AI integration elevates efficiency
Across the SaaS industry, AI is no longer a standalone add‑on—it has become a seamlessly embedded layer of functionality. Modern platforms increasingly deploy AI assistants that can generate task updates from meeting notes, recommend optimized workflows based on historical user data, and surface actionable insights across interconnected systems.
One compelling example: Salesforce’s “Agentforce” platform—which evolved from its Einstein Copilot suite—is now deeply integrated across its CRM ecosystem. Agentforce deploys autonomous AI agents that handle a significant portion of customer engagement and internal operations. Notably, one deployment now resolves 84% of customer queries, while internally AI handles 30–50% of Salesforce’s workload, freeing staff for higher value work.
How Easy8 adopted AI: Easy AI
I must say that Easy8 has been an early adopter of AI, integrating it into our tools, workflows, and processes. Easy8 has successfully developed and adopted a custom-built—Easy AI—to support project management across all teams, from development to helpdesk.
With 92% of team members using our Easy AI daily, it helps deliver projects and tasks efficiently while maintaining full data security.
In February 2025, we surveyed 75 team members to measure AI's impact on our work. The usage of Easy AI led to:
- 11% overall efficiency boost using AI tools
- 80% time saving in project plan creation
- from €1,000 to €100,000 cost saving per project by preventing the human errors and mitigating risks
- 65% of employees notice a significant improvement in job satisfaction
Are you interested in more details of the benefits and outcomes of using Easy AI beyond our company? Get the case study and explore how our team uses Easy AI to boost efficiency, cut costs, and improve project outcomes—daily.
As you can see in the AI adoption pyramid, Easy AI is positioned at the middle stage. But our developers haven’t stopped there—they’ve already advanced further. To learn more about workflow automations or AI agents, contact our sales team!
AI adoption pyramid
Easy AI: Custom-built and secured
Easy AI in Easy8 project management software brings powerful AI-driven support through three main packages:
- Easy AI Basic
- Knowledge Assistant Pro
- HelpDesk Premium
Easy AI Basic
Easy AI Basic includes add-ons like Write Assistant, AI Task Summary, AI Project Planner, AI Project Status, and Knowledge Assistant Lite.
Knowledge Assistant Lite provides helpful AI-powered answers based on general sources, much like using ChatGPT, but without insights and context tailored to a specific organisation.
However, Knowledge Assistant Lite is a safe alternative when ChatGPT cannot be used for security reasons. It gives you access to general AI through Easy AI, answering based only on what the model has learned—without company-specific context.
Knowledge Assistent Pro
Knowledge Assistant Pro goes a step further (in comparison with Knowledge Assistant Lite) by tapping into Easy AI collections—custom data sets created from your internal files (like PDF, docx), web content, tasks in Easy8, and Knowledge Base (or Confluence). These collections give the Knowledge Assistant Pro organisational context, allowing it to deliver answers specific to your company’s processes, clients, or documentation.
Simply put, while Knowledge Assistant Lite is useful for general queries, Knowledge Assistant Pro is tailored for precise, organisation-specific support.
HelpDesk Premium
HelpDesk Premium combines HelpDesk and HelpDesk Assistant in one package. The HelpDesk Premium speeds up replies, prepares answers, and uses Easy AI collections to respond with your internal data.
Plus, with HelpDesk Premium or Knowledge Assistant Pro, the Easy team supports you throughout the setup—helping implement collections, write custom prompts, and train your team to get the most out of AI.
Easy AI for your company’s needs
AI adoption is no longer optional—it’s a must for staying competitive. With Easy AI, you don’t just get generic AI tools; you get a secure, company-tailored assistant built directly into Easy8. Whether you start with Easy AI Basic for everyday support, upgrade to Knowledge Assistant Pro for context-aware answers, or boost customer care with HelpDesk Premium, Easy AI adapts to your organisation’s needs.
Each package is designed to save time, reduce errors, and make project management more efficient—all while keeping your data safe.
Contact our sales team to explore Easy AI in detail and see how it can be tailored to your company’s unique processes and requirements.
Frequently asked questions
What is Easy AI?
Easy AI in Easy8 offers powerful AI assistants & Aura (AI agent) for project management, tasks, knowledge and HelpDesk use cases.
Use cases with AI:
- Find projects, tasks, customers, users or Product Backlog Items
- Summarise issues, discussions, sprint progress or recent project activity
- Work with comments and history, draws on the knowledge resources
- Search across Easy8, connected knowledge bases and indexed documentation
- Create and update tasks, bugs, Product Backlog Items and project notes
- Log time, manage attendance and perform other routine administrative tasks
- Analyse screenshots, automatically create bug reports and attach supporting images
- Search PBIs and load the Sprint Board and create or update a PBI from a source task
- Describe the intent and work in the context of the current task in Easy8
- Draft helpdesk replies on a ticket because Aura reads the customer's question against your connected knowledge collections
Also, Easy AI prioritises data privacy and security, can be deployed on-premises.
Can Easy AI be deployed on-premises?
Yes! With Easy AI for Easy8, you have the unique flexibility to choose between cloud hosting or on-premises deployment for your project management AI.
Can Easy AI be configured for individual projects?
Yes, Easy AI can be configured for different user roles and potentially customized for project-specific use cases.
Will AI replace the help desk?
While AI will undoubtedly transform help desk operations by automating routine tasks and improving efficiency, it is unlikely to fully replace human agents in the foreseeable future. Instead, it will augment their capabilities, allowing them to focus on more complex and rewarding aspects of customer service.
The future will likely see a collaborative model where AI and humans work together to provide optimal support solutions.
What is an AI help desk?
An AI helpdesk (like the one by Easy AI) is an advanced customer support platform that utilizes artificial intelligence to enhance the efficiency and effectiveness of service operations.
An AI help desk represents a modern evolution of traditional customer support systems by leveraging technology to enhance service delivery, streamline operations, and improve user experiences.
What is the roadmap for AI features in Easy8?
Easy8 AI roadmap is designed to support real work across real teams. From Help Desk to project planning. AI features are already available in the platform and continuously evolving to support smarter, faster, more context-aware work.
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