Understanding Task Statuses and Their Role in Workflow

Introduction

Task statuses in Easy8 define the current state of a task and guide its movement through a project’s workflow. Understanding how statuses work helps ensure proper task management, timely progress updates, and accurate reporting. This article explains what task statuses are, how they influence workflows, and how they relate to user permissions and automation.

Target Audience

User + Administrator

Understanding Task Statuses

Definition

A task status reflects the current stage or condition of a task within its lifecycle. Common examples include:

New – the task has been created but not yet started
In Progress – the task is actively being worked on
Resolved – work is done and waiting for review
Closed – the task is completed and confirmed
Rejected – the task is no longer relevant or valid

Each status helps users, managers, and stakeholders understand where a task stands and what action is expected next.

How It Works

1. Customization

Administrators can define and customize task statuses in Administration >> Task Settings >> Statuses.

You can create as many statuses as needed
Each status can have a color and position in the workflow
Status changes can be controlled by user roles and permissions

2. Workflow Rules

Workflows define which status changes are allowed and by whom
For example, a user can change a task from New → In Progress, but only a manager can mark it as Closed
Transitions are configured per role and tracker to ensure a logical process

3. Automation

Status changes can trigger automatic notifications
They may control time tracking actions (start/stop)
Status updates can be used in reminder setups or escalation paths

Practical Examples

A Support Ticket may start as New, move to In Progress, and be Closed after resolution
A Development Task might move from New → In Progress → Code Review → QA → Done
The Rejected status is useful for keeping a record of invalid or canceled tasks

Conclusion

Task statuses are central to guiding work through structured processes in Easy8. When combined with workflows and permissions, they help maintain order, accountability, and transparency across your projects.