Email Notifications from Cloud

Introduction

Email notifications are a key feature of Easy8 Cloud, keeping users informed about task updates, comments, and other events. While this function is managed by Easy Software’s secure infrastructure, there are some settings you need to check when starting with your Cloud application—especially if you want to use your own domain for sending notifications.

Target Audience

Administrator

How Email Notifications Work in the Cloud

Default Behavior

All email notifications from Easy8 Cloud are sent through the Easy Software SMTP server. This ensures reliable delivery and security.

In your application:

Administration → Settings → Email notifications

You must define a sender address. This address will appear as the "From" field in user inboxes.

Using EasyRedmine.com Domain

If you use an address like:

noreply@easyredmine.com

You don’t need to configure anything else. This is the recommended option if you want zero setup. The address does not have to be real—it’s an alias to identify the source.

Using Your Own Domain

If you prefer to use your own domain, such as:

er@mycompany.com

You will need to configure your DNS settings. This ensures that receiving mail servers accept messages coming from Easy Software’s SMTP server on behalf of your domain.

DNS Configuration Required

SPF Record

Your IT administrator must add the following entry to your domain’s SPF record:

include:spf.mailing.easy.cz -all

This tells email services (like Gmail, Outlook, etc.) that Easy Software’s SMTP server is allowed to send mail using your domain name. Without this, your email notifications might be rejected or marked as spam.

This is a one-time setup in your DNS system.

Conclusion

While Easy Software manages most of the infrastructure for Cloud applications, the sender address for email notifications is up to you.

Option 1 (Simple): Use noreply@easyredmine.com – no action needed.
Option 2 (Branded): Use your domain – add an SPF record in your DNS.

This small step helps ensure reliable delivery of notifications while maintaining your company identity.