Case Study: Enhancing stability and efficiency with Easy8

Before switching to Easy8

Before adopting Easy8, Bittner+Krull faced several challenges:

1. A lack of integration and consistency due to multiple disconnected tools.
2. The need for a centralized platform to enhance transparency in customer support and project management.
3. Concern over potential workflow disruptions from new software implementations.
4. A priority is on stability and reliability rather than frequent, disruptive innovations.

To address these issues, Bittner+Krull sought a comprehensive yet non-intrusive solution that would support their helpdesk operations while maintaining process stability.

Why Easy8?

Bittner+Krull selected Easy8 for its ability to provide:

• Reliable Helpdesk Management: Ensured efficient and consistent customer support.
• Process Stability: Provided operational continuity without unnecessary complexity.
• Efficient Administration: Required minimal ongoing adjustments.
• Customization: Adapted seamlessly to their specific workflows.
• Continuous Prepaid Support System: Offered ongoing assistance to maintain operational efficiency.
• Comprehensive Project Management Tools: Enabled effective project tracking, resource allocation, and reporting.
• Enhanced Collaboration Features: Facilitated cross-departmental teamwork and communication.
• Improved Risk and Issue Management: Allowed for proactive identification and resolution of project risks.

Custom dashboard in Easy8 software

Implementation goals

Bittner+Krull aimed to ensure improved operational stability, with a focus on reliable performance and minimal disruptions. The optimization of the helpdesk system was a key priority, allowing for more efficient customer support and streamlined administration, jointly managed by internal teams and Easy8 specialists. 

The main objectives of the Easy8 implementation were:

•  Ensure operational stability with a reliable, low-maintenance solution.
•  Optimise the helpdesk system for improved ticket management and faster response times.
•  Minimise workflow disruptions to preserve existing business structures.
•  Strengthen project management capabilities to enhance planning, execution, and tracking.
•  Improve team collaboration across departments.
•  Enhance resource allocation to optimise workforce productivity.
•  Increase transparency in project progress for better stakeholder oversight.
•  Automate reporting and documentation for easier decision-making.
•  Improve risk management by enabling proactive issue tracking and mitigation.
•  Optimise task prioritisation for better workflow efficiency.

Moreover, risk management and issue tracking ensured that project risks were proactively identified and mitigated. Task prioritization and workflow optimization contributed to more efficient handling of multiple projects and deadlines. Finally, scalability for future growth provided a flexible platform that could expand alongside business needs. 

Solution & Implementation

Easy8 provided Bittner+Krull with a centralised, customisable platform to meet their operational needs. Key implementation highlights included:

 • Helpdesk Streamlining – Optimised support ticket management for faster resolutions.

 • Project Management Integration – Improved task tracking and execution without disrupting existing systems.

 • Prepaid Continuous Support – Ensured long-term operational reliability.

 • Customisation & Training – Allowed teams to efficiently manage and adapt the platform to their workflows.

By focusing on stability and usability, Easy8 successfully integrated into Bittner+Krull’s daily operations.

On-premises (server) or cloud?

To ensure full control over data security and system performance, Murrelektronik opted for an on-premises solution. This choice allowed them to maintain data sovereignty, comply with internal security policies, and customise the platform according to their specific needs.

Hosting Easy8 on their own infrastructure (on-premises) provided them with greater flexibility, enhanced data protection, and seamless integration with existing IT systems.

Results & Benefits 

The implementation of Easy8 delivered several key benefits: 

• Enhanced Stability: A robust helpdesk platform ensuring consistent performance. 
• Efficient Support Tracking: Prepaid continuous support aligned with their operational model. 
• Workflow Optimization: highly custom-tailored system. 
• Improved Customer Support: Faster ticket resolution through efficient Helpdesk tools. 
• Long-Term Collaboration: Ongoing support and refinement from the Easy8 team. 
• More Effective Project Execution: Streamlined project workflows leading to timely delivery. 
• Higher Visibility into Project Milestones: Real-time tracking and reporting for better oversight. 
• Optimized Team Productivity: Enhanced resource management and task allocation. 
• Comprehensive Risk and Issue Management: Allowing teams to proactively identify and mitigate risks. 
• Better Decision-Making Through Reporting: Automated reporting tools providing insights into project performance. 
• Scalable Project Management Solution: Ensuring long-term adaptability to business growth. 
• Enhanced Communication and Coordination: Streamlined collaboration between departments and clients. 
• Better Forecasting and Budget Control: Improved financial planning through detailed tracking features. 

The most used features

• Helpdesk Management: Facilitated quick and effective handling of customer support inquiries. 
• Project Management: Assisted in executing customer projects, software implementations, and change requests. 
• IT Development Coordination: Managed development requests and software release planning. 
• Time Tracking & Project Controlling: Enabled accurate accounting of time expenditures. 
• Automated Reports & Dashboards: Provided insights into project progress and performance metrics. 
• Task Prioritization & Workflow Automation: Ensured efficiency in handling multiple projects simultaneously. 
• Resource Planning & Allocation: Enabled optimal distribution of workforce and time.

Conclusion:

Bittner+Krull relies on Easy8 to simplify customer communication while ensuring maximum transparency. By centralizing helpdesk and project-related inquiries, Easy8 enables seamless collaboration among stakeholders, leading to faster problem resolution and greater efficiency. 

With a focus on tailored solutions, long-term stability, and a prepaid continuous support system, Easy8 remains a valuable partner for Bittner+Krull. This collaboration highlights the effectiveness of a customized and adaptable platform in meeting the unique needs of an IT and software development company.