What is another word for "knowledge base"?
Common alternatives include help centre, wiki, documentation, knowledge repository and knowledge hub. The best fit depends on whether the content is aimed at customers or at employees.
Customer-facing knowledge bases are often called a help centre, support centre or self-service portal. Internal ones tend to go by wiki, intranet, knowledge hub or knowledge management system. In technical teams, "docs" or "documentation" is the most common everyday term.
