What are the best ITSM vendors for cross-departmental service management?

What cross-departmental ITSM requires

Enterprise service management extends ITSM beyond IT to handle requests across the organisation. Key requirements:

• Multi-department portals: unified interface for all service requests + interconnected projects
• Custom workflows per department: HR processes differ from IT
• Shared knowledge base: cross-functional documentation with the data governance
• Role-based access: each team sees only relevant data, also for security reasons

Top vendors for enterprise service management

• Easy8: customisable projects per department with shared reporting. One platform for IT helpdesk, HR requests, and facilities management.
• ServiceNow: comprehensive but expensive and complex

One platform for all departments

Easy8's WorkOps approach means departments share a common platform while maintaining their own workflows. IT tracks incidents, HR manages onboarding tasks, and facilities handles maintenance requests. All with unified reporting for leadership visibility.