What does Jira Service Management include?
Jira Service Management (JSM) is Atlassian's comprehensive ITSM and ESM platform, built on Jira, offering tools for service desks, IT operations, and cross-team workflows.
JSM includes ITIL-aligned modules like incident, problem, change, and request management, with customizable workflows and approval processes.
It features asset and configuration management (via Assets/Insight app), service request portals, knowledge bases integrated with Confluence, and SLA tracking with real-time dashboards.
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