How to find Jira Service Management?
Jira Service Management is Atlassian's official product, accessible directly through their website or Atlassian Cloud/Data Center/Data Center deployments.
Please note that Jira Data Center will end in 2029. Support for all Data Center products, including Jira Software and Jira Service Management, will end. After this date, security updates, technical support and bug fixes will no longer be provided.
Deployment options of Jira Service Management:
- Cloud: Sign up via atlassian.com for hosted SaaS with quick setup, automatic updates, and scalability.
- Server/Data Center: Download self-hosted versions from my.atlassian.com for on-premises control, suitable for enterprise compliance needs.
- Marketplace add-ons: Extend via Atlassian Marketplace for integrations like automation or AI features.
Related content
What is Jira Service Management?
Jira Service Management is Atlassian's enterprise service management platform, evolving from the original Jira Service Desk to provide comprehensive IT service management (ITSM) and support capabilities.
Is Jira Service Desk a CRM?
Jira Service Desk (now known as Jira Service Management) is not a CRM system. It is an IT Service Management tool designed to handle incoming service requests, issue tracking, incident management, and IT workflows rather than managing customer relationships and sales pipelines like a CRM. Jira Service Management focuses on customizable workflows, SLA management, change and release management, and integration with other Atlassian tools for IT and support teams.
While Jira Service Management helps with customer support requests via a self-service portal and ticketing system, it lacks the broader contact management, sales automation, and marketing features typical of CRM software. CRMs focus on customer data management and sales processes, whereas Jira Service Management is fully oriented toward IT service delivery and operational support.
What is the alternative to Jira Service Desk?
Alternatives to Jira Service Desk include several robust tools such as Easy8 HelpDesk, Zendesk, Freshdesk, Zoho Desk, SolarWinds Service Desk, and open-source options like Zammad and Redmine. These alternatives provide varying features like omnichannel support, automation, incident management, shared inboxes, customizable workflows, and knowledge bases.
