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What is a CLI vs API?

A CLI is a way to interact with software by typing commands into a terminal, while an API is a way for programs to communicate with each other through defined interfaces.

Simple difference:

  • CLI: designed for humans to type commands and get immediate results, like running git status or docker ps.
  • API: designed for software to call functions or send requests programmatically, often for automation or integration.

When each is used:

  • Use a CLI when you want to do quick, manual tasks from a terminal.
  • Use an API when you want code, scripts, or other services to automate tasks or exchange data reliably.



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What is MCP (Model Context Protocol) and why does it matter for IT support automation?

MCP, or Model Context Protocol, is a standard from Anthropic that gives AI agents a single, consistent way to read and write data across your existing tools, making it practical to automate multi-step IT support processes without building custom integrations from scratch.

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