AI HelpDesk Chat Assistant

The AI HelpDesk Chat Assistant is now part of HelpDesk Premium. It extends the existing AI HelpDesk Assistant with a conversational chat interface that helps users resolve requests faster and with less manual effort.

For teams using the standard HelpDesk, upgrading to HelpDesk Premium unlocks AI-powered chat without additional licensing, combining advanced HelpDesk features with built-in AI support. Watch the short demo video to see how the AI chat works in real HelpDesk scenarios.

Try HelpDesk Assistant ▶️ Watch it in action

Key features:

First-level support automation: AI answers common user questions instantly using your connected knowledge base before a help desk operator needs to step in. This helps reduce ticket volume and speeds up support delivery.
Automatic ticket escalation with AI summaries: When AI cannot fully resolve a request, it automatically creates a help desk ticket including an AI-generated summary and the full conversation transcript for operators.
Smart conversation tracking and transcript delivery: AI HelpDesk Chat Assistant recognises logged-in users, keeps the full conversation context, and automatically sends conversation transcripts to users by email for easier follow-up and transparency.

Watch AI HelpDesk Chat Assistant in action

Watch our Project Manager and Product Owner, Jan Pavera, showcasing how the AI HelpDesk Assistant in Easy8 answers user questions from the Knowledge Base, automates first-level support, and creates help desk tickets automatically when escalation is needed.

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