Introduction
This article explains the Ratings feature in the Easy8 Knowledge Base. Ratings allow users to evaluate the usefulness of articles, helping to highlight quality content and encourage continuous improvement. Understanding how this feature works helps administrators decide where and when to enable it.
Target Audience
- User
Understanding Ratings
Definition
The Ratings feature enables users to express their opinion about a wiki page. Users can rate a page with up to five stars or simply recommend it. The system records these ratings and displays both the average rating and the number of evaluations.
How It Works
- Users can rate a page using a star-based system (up to five stars).
- Users may also choose to recommend a page.
- Ratings can be updated by the user at any time.
- The results are shown directly on the page:
- Average rating
- Total number of users who rated the page
Namespace Configuration
- Ratings must be enabled per namespace by a Knowledge Base administrator.
- This ensures that ratings are used where most valuable, such as public-facing documentation.
Best Practice Considerations
- Before enabling ratings, evaluate whether the feature adds clear value for the content type.
- Public documentation may benefit from ratings to capture reader feedback.
- Internal documentation may not require ratings, especially when quick sharing is prioritized over feedback.
Conclusion
Ratings offer a quick and intuitive way for users to provide feedback on Knowledge Base content. They are most effective in areas where user input improves visibility or content quality, but may be unnecessary in time-sensitive internal workflows. Administrators should enable ratings thoughtfully based on purpose and audience.
