Introduction
This guide will show you how page redirects work in the Knowledge Base (KB). Redirects help users automatically find the right page when content is moved, renamed, or needs consolidation. By following these steps, you’ll manage redirects efficiently and maintain content quality.
Target Audience
- User
Prerequisites
- Editing access to the KB pages
- Basic understanding of page naming and structure
How Page Redirects Work
What is a Redirect?
A redirect automatically sends users from one page to another. Users only see the target page’s content, not the original redirected page.
When to Use a Redirect
- Abbreviations
- Synonyms
- Duplicate content
- Spelling variants
- Plural/singular forms
- Renaming/moving a page
How to Redirect a Page
In Editing Mode
- Click the Options menu in the visual editor toolbar.
- Select "Page settings".
- Activate the checkbox "Redirect this page to" and enter the name of the target page.
- Click "Apply changes".
In Source Editing Mode
- At the very beginning of the page, insert:
#REDIRECT [pagename of target page]. - Save the page.
Note: You do not need to delete the page content. It stays hidden as long as the redirect exists. If you remove the redirect code, the original content will reappear.
Managing Page Redirects
Viewing Redirects
- All redirects are listed under Special:ListRedirects.
- Broken redirects and double redirects are listed in maintenance reports available from Global actions > Special pages.
Deleting a Redirect
- Navigate to the redirected page and open it in edit mode.
- You will be prompted if you want to remove the redirect.
Checking Existing Redirects to a Page
- Use the "What links here" tool under the page tools to check if other pages redirect to it.
Resolving Double Redirects
A double redirect occurs when one redirected page points to another redirected page. These are listed under Special:DoubleRedirects.
Example:
- "Edit existing articles" redirects to "Create pages"
- "Create pages" redirects to "Manual:Create pages"
To fix:
- Open the first redirect ("Edit existing articles") in source view.
- Update it to point directly to the final target page or decide to delete it if it no longer serves a purpose.
Tip: Always check linking references under Special:WhatLinksHere/Redirects before deleting a page.
Conclusion
Now you understand how to create, manage, and resolve redirects in the Knowledge Base. Proper use of redirects keeps your KB organized, prevents broken links, and improves user navigation.
