Introduction
This guide explains how to control Easy8 via email using the Help Desk plugin. It enables users to log time and update task attributes directly by sending formatted email replies. This method is ideal for users with limited internet speed or who need to update tasks quickly without logging into the system.
Target Audience
- User
Prerequisites
- The Help Desk plugin must be installed and enabled
- Email attribute updates must be allowed in Administration >> Help desk >> Help desk settings
- The sender’s email must be linked to a registered user profile in Easy8
Logging Spent Time via Email
To log time, reply to a task notification and include the following format in the body of the email:
- Keyword:
Spent time: [hours][separator][minutes]
Valid Examples:
Spent time: 1h30m(1 hour 30 minutes)Spent time: 1,6(1 hour 6 minutes)Spent time: 0.90(90 minutes)
Updating Task Attributes via Email
You can also change task attributes by including keywords and values in the body of your reply. The system will recognize these if the keywords are written in the default system language and the sender has the necessary permissions.
Supported Keywords:
- Tracker
- Category
- Priority
- Status
- Start date
- Due date
- Target milestone
- Estimated hours
- Done ratio
- Any custom field name
Format:
Tracker: Task Priority: High Status: Realisation
Important Notes
- Only viewable and permitted fields for the sender will be processed
- The format must match exactly, including default system language
- Anonymous or unrecognized email addresses are ignored
Conclusion
By sending properly formatted emails to the Help Desk, users can easily log time and update task details without accessing the full Easy8 interface. This helps save time and maintain productivity, especially in environments with limited access or slower devices.
