Unlink bug scare - explanation
Just shortly before the Winter break, there was a scary looking bug that was announced even via Cloud broadcast. It turned out much less harmful than it initially seemed. Here is the whole story.
The story
In version 12.4.0 (early December), we introduced a feature Primary account (for related accounts in tasks). Details in release notes.
On 19th December, we realized some data had mysteriously disappeared in our internal application (thanks to our regular backups, restoration was not a problem). After primary analysis, it was found that clicking on the button "Unlink" caused the unlinked entity to be deleted. We decided to publish this finding immediately to avoid data loss to our Clients.
On 20th December, version 12.4.2 was released which contained a fix. It was distributed to Cloud applications as well as made available in Client zone (Server solution). Post mortem analysis continued.
Findings in the last week of December caused relief. The issue missed the heavily used relations, including tasks. It occured only in very specific relations in B2B CRM:
- Price book → price book bundles
- Contract → opportunities
- Personal contact → primary support contracts
- Personal contact → implementation contracts
A permanent fix was still not yet delivered. If you are using B2B CRM, please avoid clicking unlink button on these relations.
All other relations are safe and unlinking them is also safe.
Postmortem
Specific test cases were added for public releases. Code guidelines were updated. Standards for the primary analysis of such incidents was improved. The communication strategy of such indicents "better safe than sorry" remains, we will just improve our prevention of panic situations.
We apologize to everyone concerned by this bug and the way of communication that may have caused additional stress to that already stressful time of the year.
Recent articles
Easy8 expands into Taiwan and Southeast Asia with new partners
Easy8 is pleased to announce a new partnership with Linktech, Beesoft, and DevOps Tec to support customers in Taiwan and Southeast Asia. This brings together Easy8's WorkOps platform and migration experience with a partner team that is active locally and close to customer needs.
The practical guide to AI data security at work & automation
AI is everywhere and it is cheap, fast, and powerful. But every prompt sent to a public model can leak intellectual property, client data, or API keys. Security is no longer just an IT problem, it is a company-wide culture. Here is how to make it practical.
All-in-one software for a modern project manager? Easy.
Get all powerful tools for perfect project planning, management, and control in one software.
